Shoprite December 2019 casual

Learners that successfully complete our program obtain a Help Desk Level 2 qualification. Our 12-month programme consists of classroom training and workplace experience to identify and understand customer needs, delivering first class inbound and outbound customer service and sales whilst remaining committed to treating customers fairly.

 

Qualifications

Grade 12 with Mathematics / Mathematical Literacy

Skills

Computer literacy – MS Office

Fluent in 2 South African languages

Attention to detail

Negotiation Skills

Time Management Skills

Objectives

1. OPERATIONAL PRODUCTIVITY

 

 

 

Answer calls and contact customers telephonically

Make outbound calls to acquire customer information

Handle inbound customer inquiries telephonically

Process personal loan applications and documents

Achieve maximum sales and growth by effectively selling the company’s products and/orservices

Explain the personal loan application process clearly to customers

2. CUSTOMER SERVICE DELIVERY

 

Identify and understand customer needs to provide high quality service

Manage and resolve customer service complaints and escalate where needed

Provide customers with accurate information on products and services to ensure consistency

Update existing customer information on the database

Follow up on outstanding customer information where necessary

Investigate, resolve and process high volume customer queries to deliver quality customer service

  • Escalate queries or complaints to appropriate channels to ensure effective resolution

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